Simplex Solutions is a legally independent Company in South Africa. 


PRIVACY AND SECURITY POLICY

  1. Your privacy is important to us, this Privacy and Security Policy ("Policy") governs the website and services www.simplexsolutions.co.za ("Site") owned by Simplex Solutions Pty Ltd. 
  2. COLLECTION OF INFORMATION HOW WE USE YOUR INFORMATION CONTROL & REVIEW OF YOUR PERSONAL INFORMATION PROTECTION OF INFORMATION CHANGES TO THIS STATEMENT.


COLLECTION OF INFORMATION


SUBMISSION OF PERSONAL INFORMATION

  1. You may register at our Site and provide personal information, at such times as when you download software, register new products, access product information, features or programs, or sign in to a page that requires authorization. This may include your name, email address, physical address, credit card number, etc. You may also provide demographic information such as your age, education level, household income, and whether you are a personal or business user. You will know what you submit in each case because you will manually enter the information. If you choose not to register and provide this information, you can still use most of the Site. Unfortunately, you will not be able to access areas that require registration.


CHILDREN’S PERSONAL INFORMATION

  1. We do not knowingly collect personally identifiable information from users under the age of 13. If we are made aware that we have such personal information, we will take reasonable steps to delete that information.


AUTOMATIC COLLECTION OF INFORMATION

  1. We automatically collect on our server logs certain information about your computer hardware and software when you visit our Site. This information may include such things as your IP address, operating system, a description of any products connected and how such products are used, browser type, domain names, access times, service provider and referring website addresses. We and our third party service providers collect non-personal information about how you use our Site through cookies, Internet tags and other technologies in the aggregate, and track navigational data. We also collect information such as the URL of the website you previously visited, the pages you visit within our Site and any transaction details (downloads, requests, etc.). This information is used to understand how you interact with our Site, and help us optimize our marketing efforts to include managing our advertising on other sites providing you ads based on your activities on our Site.


COOKIES AND TRACKING

  1. We may work with online advertising companies to show you relevant, useful or targeted ads (“Online Behavioral Advertising” or “OBA”) based upon your interests. This may include ads served on our Sites or Apps. This may also include our ads served on other companies websites. These ads may be based on non-personally identifiable information collected by us or third parties (for instance, when you register for a site) through the use of cookies. These ads may also be based on your activities on our Sites or on third party websites. If you wish to not have this information used for the purposes of servicing you ads, you may manage your preference by clicking here. Please note this does not opt you out of receiving service advertising. You will continue to receive generic ads. You may also set your browser to notify you when a cookie is sent or to refuse or delete cookies altogether, but certain features of our Site may not work.


SOCIAL MEDIA FEATURES

  1. Our Site includes social network features such as Facebook Like button, and widgets, including the Share button (collectively “Features”). These Features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the Feature to function properly. These features are either hosted by a third party or hosted directly on our Site, and they allow you the ability to post information about your activities on this Site to your profile page to share with others within your network. Your interactions with these Features are governed by the privacy policy of the company providing it.


PURCHASE OF PRODUCTS

  1. Our shopping cart and checkout pages may have the look and feel of being on our Site, however the payment information, including credit card information, that you submit on these pages is collected by our payment processor and not collected by us. Our payment processor is authorized to collect and use the submitted information only for the purposes of providing this service.



HOW WE USE YOUR INFORMATION


  1. PERSONAL INFORMATION 
  2. We only use your personal information for the purpose that you provide it to us (e.g., technical support when you provided information for that purpose). We use this information to communicate with you either via the Internet or e-mail. (The only exceptions to this Statement are “service and follow up e-mails” that may notify you about system downtimes, product problems or recalls, password reminder e-mails, and information after you have purchased a product.). If you submit personal information to any third party websites linked to or from our Site, your information is governed by their privacy statement. We encourage you to carefully read the privacy statement of any website you visit.


  1. USE OF NON-PERSONAL INFORMATION
  2. We also use anonymous and aggregated data to create statistics and reports for various business purposes. We may aggregate anonymous data and share the anonymous data with our co-marketing partners in order to offer all our customers potentially desirable products and services as well as to improve our content and services.


  1. E-MAIL MESSAGING
  2. We will periodically send users e-mail messages about our products and services. We also use tracking pixels to determine, in the aggregate, how many people open our e-mails.



DISCLOSURE OF INFORMATION

  1. Personal information collected on the Site may be stored and processed in South Africa. We do not share, trade, rent, sell or otherwise disclose our customer or user information to unaffiliated companies. We disclose information you submit only as follows:
  2. We may have to disclose information for purposes of protecting your or our legal rights or as required by law or orders from courts and government entities.
  3. We may disclose to another business entity should we plan to merge with or be acquired by that business entity; or to any organization involved in a merger, transfer, or sale of our assets or business.
  4. Before we disclose your personal information for other reasons, we will first obtain your consent, for example via e-mail, click-through, an online opportunity to opt-out, or otherwise.
  5. If you post any information in public areas of our Site, such as community forums, blogs or other areas, it will be available to the public and we may reuse and republish such information at our discretion and in accordance with our Terms of Use.
  6. To protect and defend the rights or property of Simplex Solutions Pty Ltd, including its Sites. 
  7. In the event that we disclose your personal information as set out above, we will require third party organizations to protect and maintain your information in compliance with our policies.


PROHIBITED DISCLOSURES

  1. Except as set forth above, we will not disclose your personal information to any third party, including advertisers, without your explicit consent.


CONTROL & REVIEW OF YOUR PERSONAL INFORMATION

  1. You have the ability to direct us to update or delete/deactivate certain information pertaining to you by using any of the methods listed below:
  2. Email: info@simplexsolutions.co.za
  3. Mail: 411 Davenport Sq, Glenwood, Durban, South Africa, 4001
  4. You may stop the delivery of marketing e-mails by following the unsubscribe instructions contained in the email received.
  5. We provide you the opportunity to “opt-out” of having your personal information used for certain purposes whenever we ask for this information. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements.


PROTECTION OF INFORMATION

  1. Simplex Solutions is committed to the protection of your personal information. We use a variety of security technologies and procedures, including SSL encryption, to help protect your personal information from unauthorized access, use, or disclosure.


CHANGES TO THIS STATEMENT

  1. We will occasionally update this Statement. If there are material changes to this Statement or to how we will use your personal information, we will prominently post such changes prior to implementing the change. In any case, we will not make any changes that are less protective of your personal information collected in the past without your consent.
  2. We encourage you to periodically review this Statement to be informed of how we are protecting your information.
  3. Revised March 30, 2021.

Simplex Solutions Pty Ltd Terms of Use

  1. These Terms of Use (“Terms”) are a legal agreement between you and Simplex Solutions and govern your use of this Website either as a visitor, content contributor or as a registered user. Use of, posting of information to, and access to this Website are subject to your compliance with these Terms, so please read them carefully before using this Website. Simplex Solutions reserves the right to limit or terminate your access to this Website or terminate or suspend your registration for failure to comply with the terms and policies posted on this Website, including these Terms, or for any reason at any time.
  2. BY ACCESSING AND USING THIS WEBSITE IN ANY WAY, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS, DO NOT USE OR POST INFORMATION ON THIS WEBSITE IN ANY MANNER.


Modifications to these terms

  1. Simplex Solutions may change, modify, update, add, or remove portions of these Terms at any time. Please check these Terms periodically for changes. Your continued use of this Website, following the posting of any changes, will signify your acceptance of those changes.


Changes to this website

  1. In an effort to continually improve this Website and its usefulness to you, we may add additional services or make changes to existing services. In the event that Simplex Solutions makes such changes, these Terms shall apply to the new services and to any changes to existing services.


User information

  1. To use certain parts of this Website, you will be asked to provide information about yourself, such as your first name, e-mail address, password, city, state, country zip code, or postal code. You are entirely responsible for maintaining the confidentiality of your account information, including your password, and for any and all activity that occurs under your account. You agree to notify Simplex Solutions Pty Ltd immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by Simplex Solutions or any other user of or visitor to this Website due to the use of your Simplex Solutions Pty Ltd, password, or account by another person.
  2. You may not use anyone else’s Simplex Solutions Pty Ltd ID, password, or account at any time without the express permission and consent of the holder of that Simplex Solutions ID, password, or account. Simplex Solutions cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.



Privacy policy

  1. Simplex Solutions Pty Ltd respects your desire for privacy and takes care to protect the personal information you provide us. By using this Website, you are consenting to the terms of our privacy policy found at this page.
  2. Simplex Solutions has security measures in place to protect the loss, misuse, and alteration of the information under Simplex Solutions' control. These security measures are described in our privacy policy.
  3. Although Simplex Solutions has taken the steps described in our privacy policy to ensure that your personal information is delivered and disclosed only in accordance with our privacy policy, Simplex Solutions does not guarantee that the personal information you provide will not be intercepted by others and decrypted.


Various information

  1. Report any issues to https://simplexsolutions.co.za/contact