OUR NOTICE BOARD!!! BILL PAYMENTS & PREPAID TRANSACTIONS SUPPORT NUMBERS: TELL: 087 803 0400 // CELL: 071 980 4006 // CELL: 060 380 2548 // CELL: 071 974 3420 // OTT VOUCHER ACCEPTED // SELF SERVICE // info@simplexsolutions.co.za AFFILIATED WEBSITE LINKS: SimplexTec | Prepaid Services | Simple Voucher ||

Simplex Solutions is a legally independent company in South Africa. 

By using Simplex Solutions Prepaid Services, you agree to be bound by the following terms and conditions:


Please read them carefully before using the services.

• Simplex Solutions Prepaid Services allows you to buy Airtime, Data, Electricity Tokens, or DStv subscriptions for yourself or your loved ones.

You can also enjoy our open-source IT solutions and web design services.

• To use Simplex Solutions Prepaid Services, you need to register an account with us and deposit money into your wallet using the payment methods provided by us. You can use your wallet balance to purchase any of our prepaid services or IT solutions.

• You are responsible for keeping your account information and password secure and confidential.

You are also responsible for all activities that occur under your account.

You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

• You agree and understand that once the money has been deposited into your wallet, we do not facilitate a payback into any account. This is to avoid fraudulent activities and protect the system at all costs.

• You agree to use Simplex Solutions Prepaid Services lawfully and ethically. You agree not to use the services for any illegal, fraudulent, harmful, or abusive purposes.

You also agree not to interfere with or disrupt the operation of the services or the servers or networks that host them.

• We reserve the right to monitor, review, and record all transactions and communications made through Simplex Solutions Prepaid Services.

We may also suspend or terminate your account if we detect any suspicious or fraudulent behaviour or any violation of these terms and conditions.

• We provide Simplex Solutions Prepaid Services on an "as is" and "as available" basis. We do not guarantee that the services will be uninterrupted, error-free, secure, or accurate. We are not liable for any loss or damage arising from your use of or inability to use the services.

• We may modify these terms and conditions at any time without prior notice. You agree to review these terms and conditions periodically and to continue using Simplex Solutions Prepaid Services only if you accept the changes.

• These terms and conditions are governed by the laws of South Africa. Any dispute arising from or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of South Africa.

Thank you for choosing Simplex Solutions Prepaid Services, We appreciate your trust and support. Simplex Solutions, makes life simple for you.

Fraud Prevention and Account Suspension Policy

1. Introduction

Simplex Solutions is committed to maintaining a secure and trustworthy environment for all users. We take a proactive stance against fraudulent and scam activities to protect our community and uphold the integrity of our services.

2. Monitoring and Detection

We continuously monitor accounts for irregular activities indicative of fraud or scams. Our advanced detection systems and dedicated team work diligently to identify potential risks.

3. Account Suspension

If an account is suspected of engaging in fraudulent or scam activities, Simplex Solutions reserves the right to suspend the account immediately. This suspension will remain in effect pending a thorough investigation.

4. Investigation

Upon suspension, Simplex Solutions will conduct a comprehensive review of the account's activities. We will gather all relevant information and evidence related to the suspected fraud or scam.

5. Law Enforcement Cooperation

Should the investigation confirm fraudulent or scam activities, Simplex Solutions will forward all pertinent details to law enforcement authorities to facilitate further investigation and potential legal action.

6. Account Closure

Confirmed fraudulent or scam accounts will be permanently closed. Simplex Solutions will also take the necessary steps to prevent the re-registration of the involved parties.

7. User Cooperation

Users are encouraged to report any suspicious activities immediately. Your cooperation is vital in our efforts to combat fraud and scams.

8. Policy Updates

Simplex Solutions may update this policy periodically to reflect changes in our practices and services. Users will be notified of any significant changes.

9. Contact Information

For any questions or to report suspicious activities, please contact our support team at https://simplexsolutions.co.za/contact

10. Acknowledgement

By using Simplex Solutions' services, users acknowledge and agree to comply with this Fraud Prevention and Account Suspension Policy.

Furthermore, Fraud Prevention and Account Suspension policies

1. Investigation by External Agencies*

Simplex Solutions engages reputable external investigative agencies to conduct impartial and thorough scrutiny of accounts suspected of fraudulent activities. These agencies are tasked with examining all details pertinent to the investigation.

2. Information Disclosure*

In compliance with legal and regulatory requirements, Simplex Solutions will provide information to external investigative agencies upon request. This cooperation is crucial in ensuring a comprehensive investigation.

3. Stance Against Financial Crimes*

Simplex Solutions has a zero-tolerance policy towards card scams, money laundering, and any misuse of our systems for illicit activities. We are dedicated to preventing financial crimes and ensuring the security of our users' transactions.

Fraud Prevention and Account Suspension Policy

1. Penalties for Policy Violations

Violations of this policy will result in penalties, which may include, but are not limited to:

- Immediate suspension of the account pending investigation.

- Permanent closure of the account upon confirmation of fraudulent activities.

- Financial penalties may be imposed to cover administrative costs associated with the investigation and legal proceedings.

- Recovery of funds obtained through fraudulent means.

- Legal action, including civil and criminal prosecution, may be pursued against individuals or entities involved in fraud or scams.

2. Final Provisions*

Simplex Solutions reserves the right to take additional actions to enforce this policy and protect its users and services. All users are expected to adhere strictly to this policy, and any deviation will be met with appropriate measures.

Voucher Redemption Policy

1. Introduction

Simplex Solutions values our customers and offers vouchers as a form of promotional credit. This policy outlines the terms for redeeming vouchers provided by Simplex Solutions.

2. Voucher Use

- Vouchers can be redeemed for services or products offered by Simplex Solutions.

- Each voucher is valid until the expiration date indicated and must be used within this timeframe.

3. No Cashout Option

- Vouchers are promotional and non-transferable.

- *No cashout options* are available for vouchers at this time.

- Vouchers cannot be exchanged for cash or any other monetary value.

4. Redemption Process

- To redeem a voucher, present it at the time of purchase or enter the voucher code if purchasing online.

- The voucher value will be applied to the total purchase amount.

5. Partial Redemption

- If the total purchase amount exceeds the voucher value, the remaining balance must be paid using an alternative payment method.

- If the purchase amount is less than the voucher value, the remaining balance will not be refunded or credited.

6. Lost or Stolen Vouchers

- Simplex Solutions is not responsible for lost or stolen vouchers.

- Vouchers will not be replaced or refunded.

7. Final Provisions

- Simplex Solutions reserves the right to modify the terms of this voucher redemption policy at any time.

- Continued use of vouchers following any changes to this policy constitutes acceptance of the new terms.

Website Design and Hosting Services Policy

1. Introduction

Simplex Solutions offers professional website design and hosting services. This policy outlines the terms and conditions of our services, including payment obligations.

2. Service Agreement

Upon engaging with Simplex Solutions for website design and hosting, clients will receive a written quote or invoice detailing the scope of work and associated costs. Acceptance of our quote/invoice and payment of the deposit signifies agreement to these terms.

3. Payment Terms

- Payments are due as per the schedule outlined in the written quote or invoice.

- Failure to make timely payments will result in suspension or deactivation of services.

- No refunds will be issued for services suspended due to non-payment.

4. Deposit and Acceptance of Terms

- A deposit is required to commence any project.

- Payment of the deposit constitutes acceptance of Simplex Solutions' terms and conditions.

5. Ownership of Work

- All work produced remains the property of Simplex Solutions until full payment is received.

- Upon full payment, ownership will transfer to the client.

6. Suspension for Non-Payment

- Services may be suspended if payment is not received within the stipulated time frame.

- Reactivation of services will require payment of outstanding balances and may incur additional fees.

7. Cancellation Policy

- Clients may cancel services in accordance with the cancellation terms provided at the time of the quote/invoice.

- Deposits are non-refundable in the event of cancellation by the client.

8. Final Provisions

- Simplex Solutions reserves the right to modify these terms and conditions at any time.

- Continued use of our services following any such changes constitutes acceptance of the new terms.

Graphic Design Services Policy

1. Introduction

At Simplex Solutions, we pride ourselves on delivering high-quality graphic design services. This policy outlines our stance on the value of creative work and our payment terms.

2. No Free Work

- All graphic design services provided by Simplex Solutions are chargeable.

- Preliminary designs, drafts, or concepts are part of the chargeable services and are not to be considered free work.

3. Payment Terms

- Clients will receive a detailed quote outlining the scope of work and associated costs.

- Work will commence only after acceptance of the quote and receipt of the agreed-upon deposit.

4. Deposit and Commencement of Services

- A deposit is required to secure our services and indicates the client's commitment to the project.

- The deposit amount will be specified in the initial quote and is non-refundable.

5. Completion and Final Payment

- Upon completion of the graphic design services, the client will be invoiced for the remaining balance.

- Full payment is required before the final artwork is delivered.

6. Ownership of Artwork

- All designs remain the intellectual property of Simplex Solutions until full payment is received.

- After full payment, the client will obtain ownership rights to the final design.

7. Cancellation by Client

- If a project is cancelled by the client, any work completed up to the point of cancellation will be invoiced and payable by the client.

8. Amendments and Revisions

- Any amendments or revisions requested by the client may incur additional charges, which will be communicated and agreed upon before implementation.

9. Final Provisions

-  Simplex Solutions reserves the right to amend these terms and conditions at any time. Clients are expected to adhere to this policy, ensuring fair compensation for the creative efforts of our designers.

Simplex Solutions Prepaid Services Refund Policy

1. Introduction

Simplex Solutions is committed to customer satisfaction. This refund policy outlines the conditions under which refunds are processed for our prepaid services.

2. Refund Eligibility

- Refunds are considered on a case-by-case basis for prepaid services that have not been rendered.

- Requests for refunds must be submitted within a specified period from the date of payment.

3. Investigation Process

- Upon receiving a refund request, Simplex Solutions will initiate a thorough investigation to understand the nature of the refund.

- The investigation will assess service delivery and confirm the validity of the request.

4. Confirmation of Personal Details

- For security purposes, clients may be required to provide additional personal details to confirm their identity.

- The nature and extent of personal details requested will vary depending on the client and the specific circumstances of the refund.

5. Refund Timeframe

- If a refund is deemed appropriate, Simplex Solutions will process the refund within 7 days following the conclusion of the investigation.

6. Refund Method

- Refunds will be credited to the original method of payment unless otherwise specified or agreed upon.

7. Final Provisions

- Simplex Solutions reserves the right to modify this refund policy at any time.

- Clients are encouraged to review this policy regularly to stay informed of any changes.

8. Transaction Fee for Refunds

- Please note that a transaction fee will be applied to all refunds.

- This fee covers the administrative costs associated with processing the refund.

- The exact amount of the transaction fee will be communicated at the time of the refund request and will be deducted from the total refund amount.

Various information

  • Report any issues to https://simplexsolutions.co.za/contact