A frequently asked questions
Q1. How do I buy Airtime for my loved ones?
A. You simply contact us via WhatsApp with the following Proof of payment, Correct Zim phone Number and proof of payment. We will complete the transaction while we are chatting live. We are always available and we are not robotic.
Q2. How do I make payments?
A. They have selected payment options according to what is easier for you. On all payments, a clear picture of proof of payment is required. ATM Cash Deposit Minimum R50 and send us a clear picture of the receipt using your name as a reference E-wallet / Instant Eft please note the payment must first reflect or be confirmed then the transaction will be completed instantly. This is done to avoid any fraudulent transactions or activities. Proof of payment is required.
Q3. What are the other payment options if I do not have access to banking?
A. 1foryou Voucher / 1Voucher you can buy this at any retail outlet near your e.g. Shoprite/Checkers/Pick n Pay/ Boxer/Pep/ Flash Kiosk or Flash Vendor. PayAt Reference Pay@ Reference this will be issued to you on request and can be paid at any Shoprite/Boxer/Checkers/Pick n Pay/Pep/ Flash Vendor etc. minimum payment is R50 Qmart Reference similar to pay@ reference can be paid at Spar/Pick n Pay/Ackerman’s/Boxer etc.
Q4. How do I know if the transaction is successful?
A. We will send you proof or a receipt of the transaction and we will ask you to confirm with your loved one
Q5. What if my loved one has not received the airtime?
A. It does not happen on our network platform as long the phone number supplied is correct if there is a problem on our side we will notify you immediately as there may be network or downtime issues
Q6. Can I reverse the Airtime?
A.Unfortunately not once the transaction has been completed we are unable to do so and there will be no refund.