How do I buy it:

1.📲 Zim Airtime Services 🇿🇼

2. 📟 Zesa Tokens 🇿🇼

3. 📡 DStv Zim 🇿🇼

4. 🖥️ IT Services

5. Simple Voucher

1. It works in 2ways Direct or Self Service

You Send us the following below:

1. Zim phone number of your loved one
2. Make payment
3. Send us proof of payment.
4. Transaction to be processed once payment is confirmed.
5. We will give you the receipt of the transaction.

Pay Via

1. E-wallet
2. Instant Eft or
3. Simple Voucher Available @Simplex Solutions Merchants and Agents
4. 1foryou Voucher/1Voucher

Available @ Pep, Shoprite, Checkers, Flash Vendors etc

1. PS!! Make sure the phone number is correct
2. If you are in South Africa you pay in Rand and your loved ones Receive Instant Airtime to their phone number in Zim$ RTGS

The Above Applies to those in South Africa, for those outside South Africa take note of the self-service instructions.

1. I bought Airtime but the recipient did not receive the airtime or SMS. Why is that?

In this case, it may have been caused by different factors which are power outages, network issues/failure or maybe the number recharged was incorrect: We strongly advise in this kind of issue for the recipient to directly contact their Customer Care line and find out what the problem might be.

Customer Care Number for Zim Networks

1. Econet Customer Care: 118
2. NetOne Customer Care: 123
3. Telecel Customer Care: 150

1. I Bought the Netone Data Bundle But it is failing to recharge:
2. Usually, when this happens it may be as a result of a Network issue or a technical that Netone may be experiencing. We advise you to keep trying or contact customer care and give them the serial number of the voucher to check.

1. How do check the balance on Netone?
2. To check your airtime balance On NetOne dial *171# - Select option (7) - Balance Enquiry > follow on-screen instructions

1. How do I recharge my NetOne line?
2. Kindly see and follow the below instructions.
3. Dial *133*Enter PIN#
4. Dial *171#, select option (6) Airtime Recharge > Select option (1) Self > Enter Voucher PIN then Confirm

Q. Can I reverse the Airtime?

A. Unfortunately not once the transaction has been completed, we are unable to do so and there will be no refund.

Q. How do I know if the transaction is successful?

A. We will send you proof or a receipt of the transaction and we will ask you to confirm with your loved one

Local or Abroad Transactions

How Access Self-Service App or Web Platform

Currently, they are 2ways to access the Self-Service Platform, depending on what type of device or phone you are using.

Android User:

A. For All Android users you can access them through google Play store search for ( Zim Instant Prepaid Services or use the link provided as follows:

https://play.google.com/store/apps/details?id=com.dcl.simplexsol

Web Platform User iPhone or PC device:

B. For iPhone or Computer users, kindly head to our website and click Self Service.

Explaining How Self-Service Works, Step by Step

Step 1: Create your Account by filling in your details: Such as (Name, Surname, Email & Password)

If you have already registered Skip the Above process:

Use your Email and Password you have created before:

If you have forgotten your password, click Forgot password and a link will be sent to your registered email.

Step 2: Select the Service you require (Airtime, Data Bundles, Zesa) or Simple Voucher.

Step 3: Put in the Zim Phone No / Zesa Meter Number You want to recharge

Step 4: Select the amount you want to send from the drop-down list

Step 7: put in your SA Phone no.

Step 8: Proceed to Checkout. Select payment options EFT CARD, Snapscan

Step 9: Submit and the transaction is completed

You can view all transactions under the Transaction’s report section.

How to buy Airtime on Self Service Platform, Using the bank card

1. Login using your Username & Password.

2. Select an Icon Airtime recharge & Insect (Zim number +263) Recipient

3. Select the amount you want to send.

4. Insert (SA number +27)

5. Select Recharge and then Checkout.